Reception and enquiries

Reception and enquiries

How can we help you?

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Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

If your condition is not listed here, please use this selector:
A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

St Mary’s Urgent Care Centre
Praed Street
London
W2 1NY
Open 24/7
Saint Charles Urgent Care Centre
Exmoor Street
London
W10 6DZ
Tel: 020 8969 2488
08:00 – 21:00
Soho NHS Walk-in Centre
1 Frith Street
London
W1D 3HZ
Tel:020 7534 6500
08:00 – 20:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone020 7887 1600
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone020 7887 1600

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please make a travel appointment in plenty of time (we recommend 6-8 weeks) before your journey.

If you would like a Travel Assessment, please make an appointment.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Carers

Carers Network

Carers Network is committed to encouraging carers to gain confidence, make their own choices and support each other. Our vision is to support carers to support each other and lead their own groups. This way we ‘create’ a larger number of social meetings and events, reaching an increased number of carers and empower carers to peer support.

Website: www.carers-network.org.uk

Carers of people with dementia

Third Thursday of every month from 14:00-16:00. Beethoven Centre, Third Avenue, W10 4JL. In partnership with Resonate Arts.
Also open to the person you look after – booking in advance is essential, please call 020 8960 3033.

Cares of people with disabilities

Last Tuesday of every month from 10:30-12:30. The Westminster Society for People with Learning Disabilities, 16a Croxley Road, W9 3HL.

Open to all carers

Last Wednesday of every month, 18:00-20:00. Costa, 83  Salusbury Road, NW6 6NH.

Drop-ins at the Advice Shop

Mondays 14:00-16:00 at the Beethoven Centre, Third Avenue, W10 4JL

Wednesdays 10:30 – 12:30 at Church Street Library, 67 Church Street, NW8 8EU

Thursdays 10:00 -12:00 at Churchill Hall, Churchill Gardens, SW1V 3AL

Carers of people with mental illnesses

Carers of people with mental illnesses – Second Tuesday of every month from 17:30 -19:30. Wandsworth and Westminster Mind, Hopkinson House, 6 Osbert Street, SW1P 2QU.

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email:  info@carersuk.org

Child Health

Home-Start Westminster

Through a network of trained and CRB checked volunteers who are parents or have relevant experience Home Start support hundreds of parents and children who are experiencing difficulties of one kind or another.

Telephone: 020 7724 1349

Website: www.homestartwestminster.org.uk

Mytime Active

We offer a range of fun, practical healthy lifestyle courses for residents. Our MEND programmes, which stands for Mind, Exercise, Nutrition…Do It!, consist of lively, interactive sessions for parents/carers and children that offer sustainable and practical advice, guidance and tips on eating well and moving more. View your local timetable.

Telephone: 0203 795 9346

Website: www.mytimeactive.co.uk

Westminster Camhs

CAMHS (child and adolescent mental health services) is for children and young people aged 0-18. We help them and their families with emotional, relationship and behavioural difficulties when they are finding it hard to cope with family life, school or the wider world.

Telephone: 020 3317 5999

Website: www.camhs.cnwl.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Befriend a Family

A charity with the aim of breaking cycles of disadvantage and social exclusion, promoting family cohesion, well-being and achievement. Westminster Befriend A Family offers services for families living in Westminster with children aged 0 – 18 years.

Migrants Resource Centre

For migrants and refugees to enable them to improve the quality of their lives and to raise awareness of issues that affect migrant and refugee communities.

Telephone: 020 7354 9631

Website: www.migrantsresourcecentre.org.uk

St Paul's Church Centre

St Paul’s Church Centre is a community centre providing activities, classes, support and advice through a number of local groups.

Telephone: (0114) 255 0144

Website: www.stpaulschurchandcentre.org.uk

Drugs and Alcohol

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Change, Grow, Live

We provide help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness.

Website: www.changegrowlive.org

Club Drug Clinic

The CNWL Club Drug Clinic is an innovative service for adult clubbers and LGBT people who live in the London boroughs of Hammersmith and Fulham, Kensington and Chelsea or Westminster and have developed problems with a range of ‘club drugs’.

Website: www.clubdrugclinic.cnwl.nhs.uk

DAWS

DAWS is your Drug and Alcohol Wellbeing Service – offering substance misuse services.

Website: www.wellbeing.turning-point.co.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Insight Westminster

We provide information, advice and help to young people up to 18 years who are living with or affected by drug or alcohol issues. Our service is open to young people living in the City of Westminster.

Telephone: 020 8960 5510

Website: www.blenheimcdp.org.uk

Email: insight@blenheimcdp.org.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety & Stress

CALM

CALM offers support to men in the UK, of any age, who are down or in crisis.

Telephone: 0808 802 58 58

Website: www.thecalmzone.net

CNWL

This is a free and confidential therapy service which provides treatments for low mood or depression and anxiety problems.

Website: www.cnwltalkingtherapies.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Elderly Care

Church Street Drop-in Centre

Drop-in-Centre for the over 50s and the retired. Lunch available daily and other other refreshments throughout the day. The centre offers general advice (including benefits advice), information and most of all companionship.

Telephone: 020 7724 5551

Independent Age

Independent Age is a charity offering help and advice to older people through its telephone and email helplines.As well as advice Independent Age offers befriending services to reduce isolation amongst older people.

Telephone:  0800 319 6789

Website: www.independentage.org

Open Age

Open Age is a user led charity working across the Royal Borough of Kensington and Chelsea, Westminster and Hammersmith and Fulham enabling older people, from 50 to over 100 years of age, to sustain their physical and mental fitness.

Website: www.openage.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Maternity

Chelsea and Westminster Hospital

At Chelsea and Westminster Hospital we know that pregnancy can be an exciting but daunting time for women and their partners.

Self Refer Online

Help Line: 020 3315 6000

Website: www.chelwest.nhs.uk

Maternity Action

Maternity Action is a national charity aiming to end inequality and improve the health and well-being of pregnant women, partners and young children.

Telephone: 0845 600 8533

Website: www.maternityaction.org.uk

Queen Charlotte's & Chelsea, and St Mary's Hopsitals

Use this online form to self-refer to maternity services at Queen Charlotte’s & Chelsea and St Mary’s hospitals. It is important to start your antenatal care early in your pregnancy, as soon as you find out you are pregnant.

Self Refer Online

Maternity Helpline: 020 3312 6135

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Chelsea and Westminster Hospital

Chelsea and Westminster Hospital NHS Foundation Trust provides a wide range of award winning sexual health and HIV services across London. People do not need their GP to refer them for care, nor do they need to live locally.

Our sexual health clinics offer testing for sexually transmitted infections (including HIV tests), contraceptives including the morning after pill (emergency contraception), condoms, pregnancy testing, Hepatitis A and B vaccinations, safer sex education and support/counselling.

Website: www.chelwest.nhs.uk

Sexual Health Drop-In Centres

Men who have sex with men – CLASH

Fridays 17:30 – 20:30, 11 Warwick Street, London, W1R 5RA, Rapid HIV testing, Hepatitis B screening & vaccination and syphilis testing.

Young persons attending Ealing, Hammersmith and West London College – Con@ct2 @ College

 Tuesdays (term time only) 12:00 – 14:00, Ealing, Hammersmith and West London College, Sexual Health and Contraception.

General – SH@B 

Monday 10:00 – 12:40, The Bush Doctors, 16–17 West 12 Shopping Centre, Shepherds Bush W12 8PP, Contraception, emergency contraception, condoms, STI testing, rapid HIV testing. 

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Stop Smoking

Paddington Green Stop Smoking Group

Join us every Wednesday for our Stop Smoking group. Please contact the practice to find out more.

Kick It

Kick It is a free scheme offering friendly advice to help you stop smoking for good. You’ll get one to one support from trained advisors, as well as group support sessions.

Website: www.kick-it.org.uk

Thrive Tribe

Thrive Tribe offers traditional smoking cessation services, self-help quit kits, stop smoking apps and smoking in pregnancy schemes.

Website: www.thrivetribe.org.uk

One You Westminster

One You Westminster is here to help you get back to a healthier you, supporting you to make simple changes towards a longer and happier life.

Information line: 020 3434 2500

Stop Smoking line: 0300 123 1044

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Active Westminster

Westminster offers active opportunities for everyone. There are a full range of great value activities and services to help you live a healthy and active lifestyle, from gyms and swimming pools to Parkour, an innovative free running programme.

Website: www.activewestminster.org

Active Westminster Walks

We run short, free health walks in The City of Westminster. In you’re interested in joining us, please get in touch.

Website: www.walkingforhealth.org.uk

MEND

MEND is a fun exercise and nutrition programme for teenagers up to the age of 19. It’s run by Mytime Active, and you’ll be supported by other young people who are taking part in the programme.

Telephone: 0203 795 9346

Website: www.mytimeactive.co.uk

Email: info@mytimeactive.co.uk

Thrive Tribe

If you’re over the age of 19, ThriveTribe offers a 12-week group exercise programme. You’ll be teamed up with local leisure and community groups to give you the best experience and expertise possible.

Telephone: 020 3434 2520

Website: www.thrivetribe.org.uk

Email: hello@thrivetribe.org.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

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Local Pharmacies

Administration office

Administration office

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